Refund policy
How we review payment issues and refund requests for CareerGrow subscriptions in India.
Last updated October 27, 2026. Refund requests are reviewed individually. This policy does not limit rights or remedies available under applicable law.
1. Where to send a request
1.1 Contact support. Contact [email protected] and ask us to review the charge.
1.2 Scope and age eligibility. This policy applies to CareerGrow subscriptions. CareerGrow is intended only for people aged 18 or older; people under 18 must not use the service.
2. Information to include
2.1 Account details. Include the email address on your CareerGrow account.
2.2 Payment reference. Include the charge date and amount, and the payment or subscription reference shown in your receipt.
2.3 Sensitive information. Do not send full card numbers, passwords, or other payment credentials.
2.4 Request timing. Please contact us promptly so we can investigate. There is no separate request deadline in this policy; this does not extend or replace any deadline or right provided by applicable law.
3. How requests are reviewed
3.1 Individual review. We review each request based on its circumstances and the available account and payment records.
3.2 Review factors. We may consider whether a charge appears duplicated or incorrect, whether a payment was completed but the paid plan did not activate, the service availability relevant to the request, and other information you provide.
4. Review outcome
4.1 Decision. A review does not guarantee that a refund will be approved.
4.2 Follow-up information. We will respond with the outcome or request information needed to investigate.
5. Subscription cancellation
5.1 Stop future renewals. Cancelling a recurring subscription stops future renewals once cancellation is confirmed.
5.2 Cancellation is separate from refunds. Cancellation does not by itself refund a previous charge. See Terms of use for cancellation details.
5.3 Older subscriptions. Older subscriptions managed by another payment provider may need to be cancelled with that provider.
6. Approved refunds and payment providers
6.1 Original payment method. If a refund is approved, it will generally be sent through the original payment method or payment provider, subject to that provider's process. For a payment made through an older provider, that provider's process may apply.
6.2 Provider processing time. The time for the funds to appear may depend on the provider and your bank.
7. Your legal rights
7.1 Applicable rights. This policy is intended for CareerGrow subscriptions offered in India and must be read subject to applicable Indian law, including consumer-protection law where it applies. It does not exclude, restrict, or replace any cancellation, withdrawal, refund, or other right or remedy that cannot lawfully be excluded. If this policy conflicts with a non-waivable legal right, that right applies.
8. Questions and support
8.1 Contact channels. For questions, contact [email protected] or send us a message.